Application Terms of Service and Conditions of Use

Last Modified: March 31, 2026

Acceptance of the Terms of Service and Conditions of Use

These Terms of Service and Conditions of Use ("Terms") govern your access to and use of the Relvo Entertainment Inc.'s mobile application, website, and related online services (collectively, the "Platform"), operated by RELVO ENTERTAINMENT INC. ("Company," "we," "us," or "our"). These Terms apply to all users of the Platform, including event goers, venue owners, event organizers, and any other individuals or entities who access or use the Platform ("Users," "you," or "your").

Any personal information you submit through the Platform, or that we collect from you in connection with your use of the Platform, is governed by our Privacy Policy ("Privacy Policy"), available at: Joinrelvo.com, or on the Relvo Application in your user settings. By accessing or using the Platform, you acknowledge that you have reviewed the Privacy Policy.

BY ACCESSING OR USING THE PLATFORM, OR BY CLICKING TO ACCEPT OR AGREE TO THESE TERMS WHEN SUCH OPTION IS PRESENTED TO YOU, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY POLICY, YOU MUST NOT USE OR ACCESS THE PLATFORM.

By accessing or using the Platform, you represent and warrant that you (i) are of legal age of majority under applicable law to form a binding contract with the Company, and (ii) meet all eligibility requirements contained in these Terms. If you do not meet these requirements, you must not access or use the Platform.

Modifications to the Terms and Conditions and to the Platform

We reserve the right, in our sole discretion, to revise or update these Terms from time to time. Any modifications become effective immediately upon posting and apply to all access to and continued use of the Platform. You agree to review these Terms periodically, and your continued use of the Platform constitutes acceptance of any modifications.

We may modify, withdraw, suspend, or discontinue any aspect of the Platform at any time without notice, including content, features, functionality, or availability. We will not be liable if any part of the Platform is unavailable at any time or for any reason.

User Categories and Applicability

User Categories. These Terms apply to:

(a) Attendees/Customers using the Platform to discover events and purchase tickets; and

(b) Event Organizers and Venue Owners (collectively, "Organizers") using the Platform to create listings, sell tickets, and manage events.

Your Use of the Platform and Account Set‑Up and Security

The security of your personal information is very important to us. We use physical, technical, and administrative safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure.

Your safety and the security of your account also depend on you. Users are responsible for obtaining their own access to the Platform and ensuring that all persons who access the Platform through their device or internet connection are aware of, and comply with, these Terms.

Access to certain features, services, or areas of the Platform may require registration. It is a condition of your use of the Platform that all information you provide is accurate, current, and complete.

Please note that the transmission of information over the Internet is not completely secure. Although we take reasonable measures to protect your personal information, we cannot guarantee the security of any information transmitted to or through the Platform. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy or security protections contained on the Platform.

Your submission of registration information or any content you provide through features such as user profiles, event listings, messaging tools, communications, or other interactive or collaborative functions ("Interactive Functions") constitutes your consent to our handling of that information in accordance with our Privacy Policy, available at joinrelvo.com, or in your user settings on the Relvo app.

Account Set Up and Security

Any username, password, or other credentials you choose or that are provided to you as part of our security procedures must be kept confidential. You must not disclose your login information to any other person or entity. You should use caution when accessing your account from a shared or public device to prevent others from viewing or recording your personal information.

If you are provided with an account, you acknowledge that it is personal to you and agree not to allow any other person to access the Platform using your credentials. You agree to notify us immediately of any unauthorized access or use of your username or password or any other breach of security. You also agree to log out at the end of each session. You are responsible for all activities that occur under your account.

We reserve the right, at any time and in our sole discretion, to disable, suspend, or terminate your account, username, password, or any other identifier, whether chosen by you or assigned by us, for any reason or no reason, including any violation of these Terms.

Prohibited Security‑Related Conduct

You are prohibited from attempting to circumvent or violate the security of the Platform, including but not limited to:

Accessing data or content not intended for you.
Attempting to breach or breaching authentication or security measures.
Restricting, disrupting, or interfering with service to any user, server, or network.
Illicitly reproducing TCP/IP packet headers or part of any header.
Disrupting network services or interfering with monitoring of the Platform.
Using robots, spiders, scraping tools, or automated means to access or copy content.
Introducing viruses, malware, worms, logic bombs, or harmful code.
Conducting denial‑of‑service attacks, distributed denial‑of‑service attacks, flooding, or mailbombing.
Attempting to interfere with the proper functioning of the Platform in any way.

Intellectual Property Rights and Ownership

You understand and agree that the Platform, including the mobile application, any associated website, and all related content, features, and functionality, together with all underlying software, code, data, user interface elements, design, layout, selection, and arrangement, is owned by the Company, its licensors, or other providers of such material and is protected by applicable intellectual property laws, including copyright, trademark, patent, trade secret, and other proprietary rights.

For clarity, any content created or uploaded by venue owners or event organizers ("Organizer Content"), including event listings, descriptions, images, pricing information, and related materials, remains owned by the venue owner or event organizer who created it. By submitting Organizer Content to the Platform, you grant the Company a non‑exclusive, worldwide, royalty‑free, transferable licence to host, store, display, publish, reproduce, distribute, and otherwise use such Organizer Content as necessary to provide services to you and to fulfill our obligations under these Terms.

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use any such marks without the prior written permission of the Company. Other names, logos, product and service names, designs, and slogans appearing on the Platform are the trademarks of their respective owners. Unauthorized use of any such property may infringe the rights of the owner and may violate federal, provincial, or other applicable laws.

You may use the Platform only for your personal, non‑commercial use, or, if you are a venue owner or event organizer, for your legitimate commercial activities conducted through the Platform and for business purposes directly related to creating, managing, and administering event listings, tickets, and related content on the Platform. Except as expressly permitted in these Terms, you must not directly or indirectly reproduce, compile for any internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials on the Platform in any form or medium, except that:

Your device, browser, or the mobile application may temporarily store or cache materials in RAM as part of your normal use of the Platform.
You may print or download a reasonable number of copies of materials for your own personal, non‑commercial use, provided all proprietary notices are retained and the materials are not further reproduced, published, or distributed.
You may download or display tickets or other materials expressly made available for download or display, for your personal use (or for your commercial use as a venue owner or event organizer, where applicable), subject to any relevant end‑user licence agreement.
Where the Platform provides social media sharing features, you may use such features as enabled by the Platform and permitted by the applicable third‑party social‑media service.

You must not modify copies of any materials from the Platform or delete, obscure, or alter any copyright, trademark, or other proprietary rights notices. You must not access or use any part of the Platform, or any services or materials available through it, for any commercial purpose except to the extent expressly permitted for venue owners and event organizers under these Terms.

If you print, copy, modify, download, or otherwise use any part of the Platform in breach of these Terms, your right to use the Platform will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made. You acknowledge that you have no ownership interest in the Platform or in any content on the Platform, and all rights not expressly granted are reserved by the Company.

Any unauthorized use of the Platform may constitute a violation of copyright, trademark, and other intellectual property or proprietary rights.

Conditions of Use and User Submissions and Platform Content Standards

As a condition of your access to and use of the Platform, you agree that you will use the Platform only for lawful purposes and in accordance with these Terms. This includes all use by event goers for personal purposes and all use by venue owners and event organizers for their commercial activities conducted through the Platform.

The following content standards apply to all content, materials, data, event listings, descriptions, images, pricing information, communications, and information that any user (including venue owners and event organizers) submits, posts, publishes, displays, or transmits (collectively, "User Submissions") through the Platform or to other users or individuals, as well as all Interactive Functions. All User Submissions must comply with all applicable federal, provincial, local, and international laws, regulations, and industry rules, as well as the terms of service of any third‑party service providers involved in payment processing, including Stripe and Google.

Without limiting the foregoing, you warrant and agree that your use of the Platform and any User Submissions shall not:

(a) Violate any applicable federal, provincial, local, or international law or regulation, including laws relating to consumer protection, data privacy, payment processing, ticketing, intellectual property (including copyright, trademark, patent, trade secret, publicity rights, and privacy rights), or any laws that could give rise to civil or criminal liability or conflict with these Terms or our Privacy Policy found at joinrelvo.com, or in your user settings on the Relvo app.

(b) Violate the terms of service, policies, or acceptable‑use rules of any third‑party service integrated with the Platform, including but not limited to payment processors such as Stripe or app‑store providers such as Google.

(c) Include or transmit any content that is exploitative, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit, pornographic, violent, inflammatory, discriminatory, or otherwise objectionable, as determined by the Company in its sole discretion.

(d) Involve stalking, exploiting, endangering, or harming any individual (including minors), or solicit personal information in a manner prohibited by applicable law or regulation.

(e) Provide false, inaccurate, misleading, or deceptive information, including with respect to event details, pricing, venue conditions, ticket availability, or refund policies.

(f) Upload, download, use, or reuse any material or User Submission that does not comply with these Terms or the User Submission and Content Standards.

(g) Impersonate or attempt to impersonate the Company, a Company employee, another user, event organizer, or any other person or entity, including by using email addresses, business names, or screen names associated with any of the foregoing.

(h) Transmit or procure the transmission of any unauthorized advertisements, promotional materials, or other commercial solicitations (including "spam," "junk mail," "chain letters," contests, sweepstakes, or barter requests) except as expressly permitted for event organizers through the Platform's event‑promotion tools.

(i) Engage in any conduct that restricts or inhibits the use or enjoyment of the Platform by others, or that the Company determines may harm the Company, event organizers, or users, or expose them to liability, including disputes relating to refunds, chargebacks, or inappropriate behaviour at events.

(j) Cause annoyance, inconvenience, unnecessary anxiety, or be likely to upset, embarrass, or alarm any other person, including through disruptive communications or event misrepresentations.

(k) Promote or encourage any illegal activity, or advocate, assist, or facilitate any unlawful act, including unauthorized ticket resale or fraudulent chargebacks.

(l) Give the false impression that your User Submissions originate from, are endorsed by, or represent the views of the Company or any other person or entity, if that is not the case.

User Submissions: Grant of Licence

The Platform may contain interactive features and functions that allow users, including venue owners and event organizers, to submit, post, upload, publish, display, or transmit content, data, event listings, descriptions, images, pricing information, communications, and other materials on or through the Platform ("User Submissions").

Unless expressly stated otherwise in these Terms, no User Submission you provide through the Platform will be treated as confidential by the Company.

By submitting any User Submission to the Platform, you grant the Company, its affiliates, service providers, and each of their respective licensees, successors, and assigns a worldwide, royalty‑free, perpetual, irrevocable, non‑exclusive licence to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, perform, display, distribute, and otherwise disclose such material for any purpose related to the operation, promotion, improvement, or provision of the Platform, in accordance with your account settings and as permitted by applicable law. This licence includes the right to use your User Submissions in any form, format, medium, or technology now known or later developed, without compensation to you. You further waive any moral rights or authorship rights in such User Submissions, to the extent permitted by law.

If you are a venue owner or event organizer, you retain ownership of the content you create and submit, including event listings, images, and descriptions ("Organizer Content"), but you grant the Company the licence necessary to host, display, promote, distribute, and otherwise use such Organizer Content for the purposes of operating the Platform and delivering services to users.

By submitting any User Submission, you represent and warrant that:

You own or control all rights in and to the User Submission and have the legal authority to grant the licence described above;
Your User Submission complies with all applicable laws, regulations, and the User Submission and Content Standards set out in these Terms; and
Your User Submission does not infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other legal rights of any third party.

You understand and agree that you, and not the Company, are fully responsible for any User Submission you provide, including its legality, reliability, accuracy, and appropriateness. You acknowledge that you bear all legal responsibility and liability, including to third parties, arising from your User Submissions.

The Company is not responsible or legally liable to any user or third party for the content, accuracy, completeness, legality, or reliability of any User Submission submitted by you or any other user of the Platform.

Event Organizer and Venue Relationships

Dual‑Sided Platform.The Platform is a dual‑sided marketplace enabling Organizers to create and manage event listings and enabling attendees to discover events and purchase tickets. Organizers are independent third parties and are not employees, agents, or partners of the Company.

Creation of Listings.Organizers may register accounts and create event listings using Platform templates. Listings populate the Platform's map and event index and may include descriptions, images, dates, ticket types and quantities, pricing, restrictions, and other details supplied by Organizers.

Pricing and Conditions. Organizers are solely responsible for setting ticket prices, ticket types, quantities, and event entry conditions and restrictions, and for ensuring all representations in their listings are accurate and not misleading.

Responsibility for Events. Organizers (and venue owners, as applicable) are solely responsible for the planning, permitting, staffing, safety, security, accessibility, and legal compliance of their events, and for the conduct of attendees at the event premises. The Company does not host, produce, or control events and is not responsible for acts or omissions occurring at or in connection with any event.

Role of the Company.The Company provides the Platform and certain technical and payment‑facilitation services. Except as expressly stated in these Terms, the Company does not assume responsibility for event quality, safety, legality, cancellation, rescheduling, venue conditions, or admission practices.

Event Organizer Responsibilities

Organizers agree to:

Legal Compliance. Obtain and maintain all permits, licences, approvals, and authorizations required for the event, and comply with all applicable federal, provincial/territorial, and municipal laws and rules, including occupancy, fire safety, alcohol service, noise, accessibility, public health, and consumer‑protection requirements.
Accurate Listings. Provide complete, accurate, and non‑misleading information about events, including location, dates/times, pricing, taxes/fees, restrictions, age requirements, and refund/cancellation policies.
Insurance. Maintain appropriate insurance (e.g., commercial general liability) covering the event and venue, and provide certificates or proof upon reasonable request.
Admission and Ticketing. Manage admission, scanning, and verification of tickets; honor valid tickets in accordance with applicable law and the Organizer's policies disclosed at purchase.
Customer Service. Respond promptly to attendee inquiries and complaints and handle event‑specific issues and accommodations as required by law.
Refunds and Cancellations. Publish a clear refund policy consistent with applicable law and with these Terms; honor refunds in cases of cancellation or material change as stated in these Terms and as required by law.
Chargebacks and Disputes. Cooperate in good faith in any payment dispute or chargeback, and provide documentation reasonably requested by the Company or its payment processors.
Prohibited Conduct. Not list or conduct unlawful, unsafe, fraudulent, or prohibited events; not misuse Platform data or tools; and not engage in any activity that violates these Terms.
Taxes and Reporting. Determine, collect, remit, and report all taxes associated with their events and sales, except where the Company is legally required to collect and remit.
Indemnity. Indemnify the Company as set out in the Indemnification section for claims arising from their events, listings, tickets, or conduct.

Platform Monitoring and Enforcement, Suspension, and Termination

The Company has the right, without providing notice to you, to:

Remove or refuse to post any User Submission on the Platform for any reason or for no reason, in our sole discretion, including event listings, images, descriptions, pricing information, or other Organizer Content.
Take any action we consider necessary or appropriate with respect to any User Submission, in our sole discretion, including actions taken in response to suspected violations of these Terms, applicable laws, or any policies referenced herein.
Take appropriate legal action, including referral to law‑enforcement or regulatory authorities, or providing notice to affected individuals, regarding any illegal, unauthorized, fraudulent, or otherwise improper use of the Platform. Without limiting the foregoing, we have the right to fully cooperate with any law‑enforcement authority or court order requesting or directing us to disclose the identity or other information of anyone posting or submitting materials on or through the Platform.
Suspend or terminate your access to all or part of the Platform for any reason or for no reason, including any violation of these Terms or any behaviour that may expose the Company or other users to risk or liability.

YOU AGREE TO WAIVE AND HOLD HARMLESS THE COMPANY, ITS PARENT, SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, ASSIGNS, AND SUCCESSORS FROM ANY AND ALL CLAIMS ARISING FROM ANY ACTION TAKEN BY THE COMPANY OR ANY OF THE FOREGOING PARTIES RELATING TO ANY INVESTIGATION, ACTION, OR COOPERATION WITH LAW‑ENFORCEMENT OR REGULATORY AUTHORITIES.

The Company has no obligation to monitor the Platform or its use and has no responsibility to any party to review User Submissions, including event listings or related content submitted by venue owners or event organizers. We cannot guarantee the prompt removal of objectionable material after it has been posted and have no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party, subject to applicable law.

No Reliance

The content made available through the Platform is provided for general information purposes only. It is not intended to constitute advice on which you should rely. You must obtain any professional, technical, or event‑specific advice that may be necessary before taking, or refraining from taking, any action based on any content available on the Platform.

Although the Company makes reasonable efforts to keep the information on the Platform current, we do not represent, warrant, or guarantee, whether expressly or implicitly, that any content on the Platform is accurate, complete, reliable, or up‑to‑date. Your use of the Platform is at your own risk, and neither the Company nor its parent, subsidiaries, affiliates, or their respective shareholders, directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, assigns or successors shall have any liability arising from or relating to your use of, or reliance on, the Platform or any content contained within it.

The Platform may include content provided by third parties, including content submitted by venue owners, event organizers, other users, advertisers, and third‑party licensors. This may include, without limitation, event listings, event descriptions, images, pricing information, venue details, communications, promotional materials, reviews, and other materials. All statements, information, and opinions expressed in any such third‑party content are solely those of the individual or entity providing such content and do not necessarily reflect the views of the Company.

The Company does not verify, endorse, or guarantee any third‑party content, and we are not responsible or liable to you or to any third party for the content, accuracy, completeness, legality, reliability, or availability of any third‑party materials, including the content of event listings or materials submitted by venue owners or event organizers.

Privacy

By submitting your personal information and using the Platform, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of your personal information and any User Submissions in accordance with our Privacy Policy, available at joinrelvo.com, or in your user settings on the Relvo app., as necessary to operate the Platform and provide our services.

By using the Platform, including the mobile application and any associated website, you also consent to our use of cookies, app‑based analytics tools, and similar tracking technologies that allow our servers and service providers to recognize your device, recall preferences or registration information, and analyze usage patterns. You may adjust your browser or device settings to limit or disable cookies or certain tracking technologies. However, doing so may affect the functionality, performance, or availability of certain features of the Platform.

For more information about our automated information‑collection practices, please refer to the Automatic Information Collection and Tracking Technologies section of our Privacy Policy.

Third‑Party Websites

For your convenience, the Platform may provide links or access to third‑party websites, applications, services, or resources. We make no representations, warranties, or guarantees regarding any third‑party sites or services that may be accessed through the Platform. If you choose to access any such third‑party resources, you do so entirely at your own risk. We have no control over the content, functionality, policies, or practices of any third‑party sites or services, and we accept no responsibility or liability for them or for any loss or damage that may arise from your use of them. You are subject to the terms and conditions, privacy policies, and practices of any such third‑party sites or services.

The Platform may also include links to, or integrations with, certain social‑media features that enable you to share, post, link, or transmit content from the Platform, or to engage with content using third‑party social‑media services. You may use such features only when they are made available by the Company and only with respect to the content identified by the Platform as shareable. Your use of any third‑party social‑media service is governed by that service's own terms and policies.

If applicable, you may link to the publicly accessible homepage of our Platform or website interface, provided that you do so in a manner that is fair and lawful and does not damage, dilute, or take unfair advantage of our reputation. You must not establish a link in any way that suggests any form of association, approval, partnership, or endorsement by the Company where none exists. The Platform must not be framed within any other website or service, nor may you link to any portion of the Platform other than the publicly accessible homepage unless expressly permitted by the Company.

We reserve the right to withdraw linking permission at any time without notice. Any site or service from which you link must comply in all respects with these Terms, including the Conditions of Use and the User Submission and Content Standards. You agree to cooperate with us in immediately disabling or removing any unauthorized linking or framing upon our request.

Online Purchases

All orders, purchases, or transactions for tickets, services, or other items made through the Platform are governed by the terms set out in this Terms of Service document. These terms apply to all ticketing and event‑related purchases made through the Platform.

Additional terms and conditions may apply to specific features, promotions, ticket purchases, in‑app functionalities, or other components of the Platform. Any such additional terms are incorporated into these Terms and will apply to your use of those specific features.

Ticketing; Access and Delivery

Following a successful purchase, tickets will be available within the purchaser's Platform account. Users may access and present tickets in‑the app (e.g., QR or barcode) and, where enabled, may download or store tickets for offline use. Users are responsible for ensuring they can access and present tickets at the venue, including maintaining adequate device battery power and, where required, connectivity. The Company is not responsible for any failure to access or present tickets due to device, connectivity, or user‑error issues.

Tickets may be subject to restrictions, including non‑transferability, resale limits, venue entry conditions, and age or other eligibility requirements. Unauthorized resale or transfer may result in cancellation without refund, to the extent permitted by law.

Payments, Refunds, and Chargebacks (End Users)

Payment Processing.Payments for tickets and services are processed by third‑party payment providers (e.g., Stripe) or by app‑store billing (e.g., Google). Your transactions are subject to the terms, policies, and fees of those providers, in addition to these Terms. The Company does not collect, process, store, or retain any payment card or banking information. Payment information is provided directly to, and securely handled by, the applicable Payment Provider or app store billing platform in accordance with their security standards and practices. The Company does not have access to, and is not responsible for, the security, processing, or handling of payment information by such Payment Providers.

Refunds.Refund availability and amount are determined by the Organizer's posted refund policy and applicable law. Unless required by law or expressly stated otherwise at checkout, all sales are final. If an event is cancelled or materially changed, refunds will be provided as required by the Organizer's policy and applicable law. Where possible, the Company may facilitate refunds via the original payment method through the applicable payment provider or app‑store billing channel; processing times may vary by provider.

Chargebacks and Disputes. If you initiate a chargeback or payment dispute, you agree to cooperate with reasonable requests for information. The Company may (i) contest chargebacks, (ii) suspend accounts that generate excessive or fraudulent chargebacks, and (iii) block future purchases where fraud is suspected.

Platform and Processing Fees.Service fees, processing fees, or app‑store fees charged at checkout may be non‑refundable except where required by law or expressly stated otherwise.

Currency and Taxes.Prices are displayed in the currency indicated at checkout. Taxes, fees, and surcharges may be added. Currency conversion and foreign‑exchange fees (if any) are your responsibility.

Disclaimer: Nothing in these Terms limits or restricts refundable amounts where a full refund is required under Part 8.1 of the Consumer Protection Act (Alberta) or the Ticket Sales Regulation.

Organizer Payouts, Fees, Chargebacks, and Reserves

Appointment as Limited Payment Collection Agent.Organizer appoints the Company as Organizer's limited payment collection agent solely to accept payments from attendees for tickets and related services sold via the Platform. Receipt of funds by the Company in this capacity will be deemed receipt by Organizer, and attendee payment obligations are satisfied upon the Company's receipt of funds.

Payouts.The Company will remit to Organizer the proceeds from ticket sales, net of Platform fees, payment‑processing fees, applicable taxes collected and remitted by the Company (if any), refunds, chargebacks, adjustments, and reserves ("Net Proceeds"). Unless otherwise disclosed, payouts will occur on a weekly basis (on Thursdays) following processor settlement and subject to compliance reviews and any holds required by law or by processor policies.

Fees.The Company may charge (i) per‑ticket or order service fees to attendees, (ii) Organizer subscription, feature, or listing fees, (iii) advertising or boosted‑listing fees, as disclosed in the Platform or fee schedule, and (iv) optional priority access or "skip‑the‑line" fees, as disclosed in the Platform or fee schedule.

Chargebacks, Refunds, and Fraud.If a chargeback, refund, reversal, or fraud loss is incurred, the Company may (i) offset amounts against current or future payouts, (ii) debit Organizer's designated account, or (iii) invoice Organizer for reimbursement. The organizer must provide reasonably requested documentation to investigate and resolve disputes.

Reserves and Holds.The Company may establish a reserve or hold payouts when reasonably necessary to cover anticipated refunds, chargebacks, suspected or actual fraud, compliance obligations, or unusual risk. Reserves will be released when the underlying risk has passed, as determined in the Company's reasonable discretion and subject to processor policies.

KYC and Compliance.Organizer must complete identity verification (KYC), provide accurate bank and tax information, and comply with payment‑processor and app‑store requirements. Failure to do so may delay or prevent payouts.

Taxes.Organizer is responsible for determining, collecting, remitting, and reporting all taxes associated with its events and sales, except where the Company is required by law to collect and remit on Organizer's behalf.

Set‑Off; Negative Balances.The Company may set off any amounts owed by Organizer under these Terms against any amounts payable to Organizer. If Organizer's account becomes negative, Organizer must promptly fund the deficit upon notice.

Geographic Restrictions

The Platform is operated from the Province of Alberta, Canada, and is intended for use by persons located within Canada unless otherwise expressly stated. The Platform may not be used in any jurisdiction where such use is contrary to applicable law. If you access the Platform from outside Canada, you do so at your own risk and are solely responsible for compliance with the laws of your jurisdiction.

Waiver of Liability; Assumption of Risk; Release

To the maximum extent permitted by law, attendees, Users, and Organizers acknowledge and agree that attending, hosting, promoting, or participating in events involves inherent risks, including risks of personal injury, illness, property damage, financial loss, operational disruptions, or other harm. By using the Platform, posting or listing events, selling tickets through the Platform, or attending events discovered on the Platform, you voluntarily assume all such risks.

The Company does not own, operate, control, supervise, manage, endorse, or guarantee any events listed on the Platform and is not responsible for the acts or omissions of Organizers, venues, vendors, performers, contractors, service providers, attendees, or any third parties. The Company does not control event operations, safety measures, venue conditions, regulatory compliance, marketing content, pricing, or event execution.

To the fullest extent permitted by law, attendees, Users, and Organizers hereby release, waive, and forever discharge the Company and its affiliates, officers, directors, shareholders, employees, contractors, licensors, assigns, successors, and service providers from any and all claims, demands, liabilities, damages, losses, costs, or causes of action including but not limited to, those arising out of or relating to:

the planning, promotion, listing, hosting, or execution of any event;
event quality, safety, logistics, attendance, or outcomes;
cancellations, postponements, rescheduling, or changes to an event;
denied entry or removal from an event;
venue conditions, security measures, health protocols, or crowd management;
ticket sales, pricing, fees, revenue, refunds, or chargebacks;
the conduct, actions, or omissions of any Organizer, venue, vendor, performer, staff member, attendee, or third party;
the accuracy, completeness, legality, or reliability of event listings or Organizer‑provided content; or
any interactions, disputes, or transactions between Organizers and attendees or between Organizers and third parties.

This release applies except to the extent that a claim is directly caused by the Company's gross negligence or willful misconduct. For the avoidance of doubt, ordinary negligence of the Company is expressly waived.

Organizers further acknowledge and agree that they, not the Company, are solely responsible for their events, including event compliance with all applicable laws, safety requirements, permits, insurance, capacity rules, and contractual obligations. Organizers waive any right to seek indemnification, contribution, reimbursement, or damages from the Company relating to their event operations, attendee conduct, ticket sales, revenue outcomes, or third‑party disputes.

Nothing in these Terms limits statutory rights that cannot be limited under applicable law.

Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES, TICKETS, OR ITEMS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM AND ALL RELATED CONTENT, FEATURES, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON‑INFRINGEMENT. NOTHING IN THIS SECTION AFFECTS ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, ASSIGNS OR SUCCESSORS MAKES ANY WARRANTY OR REPRESENTATION REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, AVAILABILITY, ACCURACY, OR CURRENCY OF THE PLATFORM OR ITS CONTENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

THE PLATFORM OR ANY CONTENT WILL BE ACCURATE, RELIABLE, ERROR‑FREE, OR UNINTERRUPTED;
DEFECTS OR ERRORS WILL BE CORRECTED;
THE PLATFORM, ITS SERVERS, OR ANY FILES OR DATA DOWNLOADED FROM THE PLATFORM WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR
ANY PARTICULAR EVENTS, TICKETS, OR ORGANIZER‑PROVIDED INFORMATION WILL BE AVAILABLE, ACCURATE, OR AS DESCRIBED BY EVENT ORGANIZERS.

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE SECURITY OF YOUR DEVICE, INTERNET CONNECTION, AND DATA. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES, MALWARE, DENIAL‑OF‑SERVICE ATTACKS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL RESULTING FROM YOUR USE OF THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH IT, OR FROM ANY FILES OR CONTENT OBTAINED FROM THE PLATFORM OR FROM ANY THIRD‑PARTY LINKS ACCESSIBLE THROUGH THE PLATFORM.

Limitation on Liability

EXCEPT WHERE SUCH LIMITATIONS ARE PROHIBITED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS PARENT, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE UNDER ANY LEGAL THEORY, WHETHER IN TORT, CONTRACT, NEGLIGENCE, BREACH OF PRIVACY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. THIS INCLUDES, WITHOUT LIMITATION:

PERSONAL INJURY, PAIN AND SUFFERING, OR EMOTIONAL DISTRESS;
LOSS OF REVENUE, PROFITS, BUSINESS, OR ANTICIPATED SAVINGS;
LOSS OF USE, GOODWILL, OR DATA;
DAMAGES ARISING FROM OR RELATING TO TICKET PURCHASES, EVENT ATTENDANCE, EVENT CANCELLATIONS, OR ORGANIZER CONDUCT;
DAMAGES ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE PLATFORM OR ANY LINKED WEBSITES; OR
DAMAGES ARISING FROM OR RELATING TO ANY CONTENT, MATERIALS, OR INFORMATION MADE AVAILABLE THROUGH THE PLATFORM.

THIS LIMITATION APPLIES EVEN IF SUCH DAMAGES WERE FORESEEABLE, EVEN IF A PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective shareholders, directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

your breach of these Terms;
your use or misuse of the Platform;
your User Submissions, including Organizer Content submitted by venue owners or event organizers;
your attendance at or participation in any event listed on the Platform;
your interaction with any event organizer, venue, or other user;
your violation of any applicable law, regulation, or third‑party terms (including payment processors such as Stripe or Google); or
any use of the Platform's content, services, features, or functionality other than as expressly authorized in these Terms.

This indemnity includes claims brought by other users, event organizers, venues, third‑party service providers, or governmental authorities.

Governing Law and Choice of Forum

These Terms and the Platform are governed by, and construed in accordance with, the laws of the Province of Alberta and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law rule, principle, or provision. This applies regardless of your domicile, residence, or physical location.

Any dispute, controversy, or claim arising out of or relating to the Platform or these Terms shall be resolved exclusively by binding arbitration as the sole and exclusive forum, conducted in the Province of Alberta in accordance with the Arbitration Act (Alberta), by a single arbitrator. The parties shall initially share the costs and fees of the arbitration equally; however, the non‑prevailing party shall reimburse the prevailing party for all arbitration costs, fees, and reasonable legal expenses, as determined by the arbitrator. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

Each party irrevocably submits to the exclusive jurisdiction of the arbitrator and waives any objection to the arbitration on the basis of jurisdiction, venue, or forum non conveniens.

Notwithstanding the foregoing, this arbitration provision does not apply to claims or remedies that, under applicable consumer protection laws, must or may be brought before a court.

Waiver

No failure or delay by the Company in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, remedy, power, or privilege preclude any other or further exercise of that right or the exercise of any other right, remedy, power, or privilege.

Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, nor shall it invalidate or render unenforceable such provision in any other jurisdiction. The remaining provisions will continue in full force and effect.

Survival

Survival. The following provisions survive termination or expiration of these Terms and your use of the Platform: Intellectual Property Rights and Ownership; Conditions of Use and User Submissions and Platform Content Standards; User Submissions: Grant of Licence; Platform Monitoring and Enforcement; Ticketing; Access and Delivery; Payments, Refunds, and Chargebacks (End Users); Organizer Payouts, Fees, Chargebacks, and Reserves; Waiver of Liability; Disclaimer of Warranties; Limitation on Liability; Indemnification; Governing Law and Choice of Forum; Waiver; Severability; Entire Agreement; and any other terms which by their nature should survive.

Entire Agreement

These Terms, together with our Privacy Policy and any additional policies, guidelines, agreements, or terms incorporated by reference (including any venue or event‑organizer‑specific terms) constitute the entire agreement between you and Relvo Entertainment Inc., regarding your use of the Platform. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter herein.

No other representation, statement, or promise made by the Company or any third party shall be binding unless expressly included in these Terms.

Reporting and Contact

The Platform is operated by Relvo Entertainment Inc.

All notices of alleged copyright infringement must be submitted to our designated copyright personnel (Christopher Donaldson) at support@relvo.ca.

If you become aware of any misuse of the Platform, including conduct that is defamatory, abusive, unlawful, or otherwise violates these Terms, you must report it to the Company at support@relvo.ca.

All other feedback, comments, requests for technical support, and general communications regarding the Platform should be directed to support@relvo.ca.

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